Thank you for shopping at Wujewels! We strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we’re here to help.
1. Returns
- Eligibility: You may return items within 30 days of receiving your order for a refund, provided the items are unused, in their original packaging, and with all tags attached.
- Non-returnable items: Certain items, such as personalized jewelry or items marked as final sale, cannot be returned.
2. Refunds
- Process: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within 5-7 business days. The funds will be credited back to your original payment method.
- Shipping costs: Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Exchanges
- If you would like to exchange your item for a different size or color, please return the original item and place a new order.
4. How to Return an Item
- Contact Us: Please reach out to our customer service team at [email protected] to initiate a return.
- Prepare Your Return: Pack the item securely in its original packaging. Include a copy of your receipt or order confirmation.
- Shipping: Send the package to the address provided by our customer service team. We recommend using a trackable shipping service for your return.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order, and we will assist you in resolving the issue.
6. Customer Support
For any questions or concerns regarding your return or refund, please contact our customer service team at [email protected].