At Wujewels, we want you to be fully satisfied with your purchase. If you’re not completely in love with your jewelry, we offer a Free Return Service to make your experience as smooth as possible.
Step-by-Step Guide to Returning Items
- Check Eligibility
Ensure your item is eligible for return. To qualify, items must be:- Unworn and in their original condition
- Returned within 30 days of delivery
- Accompanied by original packaging and documentation
- Initiate Your Return
Contact our Customer Service team at [email protected] or use the return request form on our website. Provide your order number and reason for the return. - Receive Your Free Return Label
Once your return is approved, we’ll email you a prepaid shipping label. Print it and attach it to your return package. - Prepare Your Package
Place your item, along with any original packaging, inside a secure shipping box. Make sure it’s safely packed to avoid damage during transit. - Ship Your Return
Drop off the package at any authorized carrier location. Using the provided label ensures the return is completely free. - Receive Your Refund
Once we receive and inspect the returned item, we’ll process your refund within 5-7 business days. You’ll receive a confirmation email when the refund has been completed.
We’re here to help! If you have any questions about the return process, please don’t hesitate to reach out to our support team. Thank you for shopping with Wujewels!