1. What types of jewelry do you offer?
We offer a wide range of jewelry, including rings, necklaces, earrings and bracelets. Our collection features various styles, from elegant and classic to trendy and modern.
2. How can I find the right size for rings or bracelets?
To ensure the perfect fit, we recommend using a ring sizer or measuring your finger or wrist with a piece of string and comparing it to our size chart provided on each product page.
3. Are your products made from high-quality materials?
Yes! We prioritize quality and craftsmanship. Our jewelry is made from high-quality materials, including S925 sterling silver, gold, and ethically sourced gemstones. Each piece is designed to last.
4. Do you offer a warranty or guarantee on your jewelry?
We stand behind the quality of our products. If you encounter any manufacturing defects, please contact us within 30 days of your purchase, and we will be happy to assist you with a replacement or repair.
5. Can I return or exchange an item?
Yes! We offer a hassle-free return and exchange policy. If you are not completely satisfied with your purchase, you can initiate a return or exchange within 30 days of receiving your order. Please refer to our Returns Policy for more details.
6. How do I care for my jewelry?
To maintain the beauty of your jewelry, we recommend storing it in a cool, dry place and cleaning it with a soft cloth after wearing. Avoid exposure to harsh chemicals, and remove jewelry before swimming or exercising.
7. Do you offer gift wrapping or packaging?
Yes, we offer beautiful gift wrapping options for a small fee. Please select the gift wrapping option at checkout to have your item elegantly packaged for that special occasion.
8. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our shipping partner’s website.
9. Do you ship internationally?
Yes, we offer international shipping! Please check our Shipping Policy for more details on shipping rates and delivery times.
10. How can I contact customer service?
You can reach our customer service team through our Contact Us page, or you can email us directly at [email protected]. We’re here to help and will respond to your inquiries as soon as possible!